HR decision makers spend nearly 12 hours a week handling routine employee calls and emails. This deluge of mundane administrative tasks leaves us struggling to deliver strategic value.
A single system of record aligns your IT organization around the services you deliver, helping you to meet or exceed the expectations of the business.
HR fields requests ranging from simple time off questions to on boarding and off boarding employees or handling complaints. Unfortunately, many HR case management tools lack true workflow or are too complex to easily use, so these requests are instead often managed manually using email and phone. This not only adversely effects the quality of service delivery, it also restricts audit-ability, tracking, and real time reporting. As a result, it can be difficult for HR management to understand, measure, or report back on HR performance and its impact on the business.
Increase HR and employee productivity, Lower operational costs, Improve HR Team performance. It’s called HR Management; an automated approach to answering routine employee inquiries and fulfilling requests.
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